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ROUBLESHOOTING
8.20
Background
scatter
Background scatter results from bits of toner distributed on the
printed page.
• The paper may be too damp. Try printing with a different
batch of paper. Do not open packages of paper until
necessary so that the paper does not absorb too much
moisture.
• If background scatter occurs on an envelope, change the
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams can
cause problems.
• If background scatter covers the entire surface area of a
printed page, adjust the print resolution through your
software application or the printer properties.
Misformed
characters
• If characters are improperly formed and producing hollow
images, the paper stock may be too slick. Try a different
paper. See “Paper Specifications” on page A.6.
• If characters are improperly formed and producing a wavy
effect, the scanner unit may need service. For service,
contact a service representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper Specifications”
on page A.6.
• Ensure that the paper or other material is loaded correctly
and the guides are not too tight or too loose against the
paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and
humidity can cause paper curl. See “Paper Specifications” on
page A.6.
•Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the tray.
Condition Suggested solutions
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