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14.8 <
Troubleshooting>
Global Server
Auth Failed
When there is a
authentication fail
while connecting to
the global server this
message displays.
Check the authentication
account and password.
Global Server
Comm. Error
This error message
displays when there
is a communication
error between the
global server and
the device.
• Try again.
• Contact a LDAP Server
administrator.
Global Server Not
Configured
When no global
server is configured,
this message
displays.
Check the LDAP server
configuration settings.
Global Server Not
Found
When the device is
unable to find the
Global server.
Check the LDAP server
address, The LDAP
server address is
incorrect, or the server
has failed.
Group Not
Available
You have tried to
select a group
location number
where only a single
location number can
be used, such as
when adding
locations for a
Multiple Send
operation.
Use a speed dial number
or dial a number
manually using the
number keypad.
[Incompatible] The machine has
received a fax from
which is registered
as a junk fax..
The received fax data will
be deleted.
Reconfirm junk fax setup,
see page 10.2.
Invalid Server
Address
The server address
you have entered is
invalid.
Enter the correct server
address.
Line Busy The receiving fax
machine did not
answer or the line is
already engaged.
Try again after a few
minutes.
[Line Error] Your machine
cannot connect with
the receiving fax
machine or has lost
contact because of a
problem with the
phone line.
Try again. If the problem
persists, wait an hour or
so for the line to clear
and try again.
Or, turn the ECM mode
on. See page 10.1.
Message Meaning Suggested solutions
Low Heat Error
Cycle Power
There is a problem
in the fuser unit.
Unplug the power cord
and plug it back in. If the
problem persists, please
call for service.
LSU Motor Error
Cycle Power
A problem has
occurred in the LSU
(Laser Scanning
Unit).
Unplug the power cord
and plug it back inches. If
the problem persists,
please call for service.
LSU Hsync Error
Cycle Power
A problem has
occurred in the LSU
(Laser Scanning
Unit).
Unplug the power cord
and plug it back inches. If
the problem persists,
please call for service.
Main Motor
Locked
There is a problem
in the main motor.
Open and then close the
front cover.
Mail Exceeds
Server Support
The mail size is
larger than the
supported size by
SMTP server.
Divide your mail or
reduce the resolution.
Memory Full The memory is full. Delete unnecessary fax
jobs and retransmit after
more memory becomes
available. Alternatively,
split the transmission into
more than one operation.
MP Tray
Paper Empty
There is no paper in
the multi-purpose
tray.
Load paper in the multi-
purpose tray. See page
5.7.
Network Error There is a problem
with the network.
Contact your network
administrator.
[No Answer] The receiving fax
machine has not
answered after
several redial
attempts.
Try again. Make sure that
the receiving machine is
operational.
Not Assigned The speed button or
speed dial number
you tried to use has
no number or email
address assigned to
it.
Enter the number or
email address manually
using the number keypad
or store the number or
address.
[No Paper]
Add Paper
The paper in the tray
has run out.
Load paper in the tray.
See page 5.5.
One Page is
Too Large
Single page data
exceeds the
configured mail size.
Reduce the resolution
and try again.
Message Meaning Suggested solutions