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14.12 <
Troubleshooting>
The
machine
selects
print
materials
from the
wrong
paper
source.
The paper source
selection in the
printer properties
may be incorrect.
For many software applications,
the paper source selection is
found under the Paper
tab within
the printer properties. Select the
correct paper source. See the
printer driver help screen.
A print job
is
extremely
slow.
The job may be very
complex.
Reduce the complexity of the
page or try adjusting the print
quality settings.
If you are using
Windows 98/Me, the
Spool Setting may
be set incorrectly.
From the Start menu, choose
Settings and then Printers.
Right-click the Samsung SCX-
5x30 Series PCL 6 machine
icon, choose Properties, click
the Details tab, and then choose
the Spool Settings button.
Select the desired spool setting.
Half the
page is
blank.
The page orientation
setting may be
incorrect.
Change the page orientation in
your application. See the printer
driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in the
printer driver settings matches
the paper in the tray.
Or, ensure that the paper size in
the printer driver settings
matches the paper selection in
the software application settings
you use.
The
machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable and
reconnect. Try a print job that
you have already printed
successfully. If possible, attach
the cable and the machine to
another computer and try a print
job that you know works. Finally,
try a new printer cable.
The wrong printer
driver was selected.
Check the application’s printer
selection menu to ensure that
your machine is selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off
and then back on again.
Condition Possible cause Suggested solutions
Pages
print, but
are blank.
The toner cartridge
is defective or out of
toner.
Redistribute the toner, if
necessary. See page 13.4.
If necessary, replace the toner
cartridge.
The file may have
blank pages.
Check the file to ensure that it
does not contain blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service representative.
The
illustrations
print
incorrectly
in Adobe
Illustrator.
The setting in the
software application
is wrong.
Select Download as Bit Image
in the TrueType Options
window
of the graphic properties and
print the document again.
The printer does not print PDF file
correctly. Some parts of graphics,
text, or illustrations are missing.
Incompatibility between the PDF
file and the Acrobat products:
Printing the PDF file as an image
may solve this problem. Turn on
Print As Image from the Acrobat
printing options.
NOTE
:
It will take longer to print
when you print a PDF file as an
image.
Condition Possible cause Suggested solutions