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Unit 5: Troubleshooting
GL408-412e Operator Manual
5-6 PN: 9001163A
Media was not installed or has run out.
A break in media has occurred.
Media was not correctly routed or installed.
Media sensor is not correctly positioned.
Media is correctly installed, but the sensor is not
detecting it.
Gap/Mark Thresh value may be set too high
and/or Paper Out Thresh may be set too low.
Install media. If a break has occurred, reinstall
the media. Press the Pause key to clear the fault
message.
Verify the media sensor is properly posioned.
Run Auto-Cal to improve the ability of the sensor
to detect the installed media.
Check if the Gap/Mark Threh is too high or the
Paper Out Thresh is too low. Adjust the values
as necessary.
If using media without gaps or eye-marks,
perform Run Auto-Cal to establish a valid Paper
Out Thresh.
Tear-Off or Peel-Off Media Handling selection
was attempted with the cutter option still
installed. These modes require that the front
door assembly be installed to use the Label
Taken Sensor.
Select a different Media Handling mode.
If the printer is powered on with the cutter
enabled in the Media Handling menu, but the
cutter itself is open (in the down position, or the
cutter upper enclosure is removed) the printer
cannot detect the cutter.
When using the cutter, the printer must be
powered on with the cutter in the up position and
the cutter upper enclosure installed.
Ensure the cutter option is installed, connected
in the up position and the upper enclosure
installed before powering on the printer.
Install the cutter option or change to the correct
Media Handling option in the MEDIA SETUP
menu.
If the error persists, contact an authorized
customer service representative.
The print head has become overheated. Allow the print head to cool down for 5 minutes,
then press the Pause key. Resume printing.
If possible, reduce print intensity.
If the problem persists, contact an authorized
customer service representative.
Print head lost power. Replace the print head.
Power off the printer for 15 seconds, then power
on again. If the problem persists, contact an
authorized customer service representative.
An attempt was made to download a non-
compatible program file.
Try downloading again. If the problem persists,
contact an authorized customer service
representative.
Ribbon is broken between the ribbon rewind
spindle and the print head.
Ribbon supply is empty.
Reattach ribbon.
Load printer with new ribbon.
ERROR SIGNALS
DISPLAY EXPLANATION SOLUTION
MEDIA OUT
Load Media
MEDIA OUT
COMPATIBLE WITH
CUTTER
Check Media Mode
OPTION NOT
INSTALLED
PRINTHEAD HOT
Wait 5 Minutes
Go Online
PRINTHEAD POWER
FAIL
Cal For Service
PROGRAM IS NOT
COMPATIBLE WITH
THIS PRINTER
Repeat Download
RIBBON OUT
Load Ribbon