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KVM Switch KVM2132P, KVM2116P, KVM1116P User Manual 116
Virtual Media
Web Browser
The WinClient ActiveX Viewer and the WinClient AP
Problem Resolution
Virtual Media doesn't work. The remote server's mainboard does not support USB. If there is a newer
firmware and BIOS version for the remote server's mainboard - one that
supports USB - get it from the manufacturer and upgrade the server's
mainboard firmware and BIOS.
There is no Virtual Media icon on my Control
Panel.
1. Virtual Media only supports devices connected with KVM-USBVM,
KVM-USBVMCAC, KVM-PS2VMKA7175 or KA7176 KVM Adapter
Cable Server Modules.
2. You must be have Administrator privileges on your client computer.
(This is a Windows limitation.)
I can't boot my remote server from my Virtual
Media drive.
Your remote server's BIOS doesn't support booting from a USB drive.
Get the latest firmware and BIOS version for your mainboard from the
manufacturer and upgrade your mainboard BIOS.
If I connect a USB floppy drive to a remote
server, it can boot the remote server. But, if I
map it to the remote server as a Virtual Media
drive, it cannot boot the remote server.
USB floppy drives have two types of format: UFI and CBI. Both can be
used for OS level virtual media functions, but currently only UFI is
supported for BIOS level (such as boot) functions.
I cannot mount a Folder as a Virtual Media
device.
If the actual Folder is formatted with the FAT16 file system, it cannot be
mounted if its size exceeds 2GB.
Problem Resolution
After upgrading the firmware, after logging in
with my web browser, the switch appears to
still be using the old firmware version.
The switch is using the new firmware version but the browser is
displaying a page that is stored in its cache. Log out and clear your
browser's cache.
• IE: Tools > Internet Options > Temporary Internet Files > Delete Files
• Firefox: Tools > Clear Private Data
Firefox only opens the Java Applet Viewer. It
doesn't open the WinClient ActiveX Viewer.
The WinClient ActiveX Viewer requires ActiveX. Since Firefox doesn't
support ActiveX only the Java Applet Viewer is available.
Problem Resolution
My KVM switches don't show up in the
Server List window when I start the WinClient
AP program.
Only units whose Access Port settings for Program (see page 151) match
the number specified for Port in the Server area of this dialog box appear
in the Server List window. Make sure that your entry for Port matches the
entry you have specified for Program on the Device Management
Network page.
The WinClient ActiveX Viewer and the
WinClient AP won't connect to the KVM
switch.
DirectX 8.0 or higher must be installed on your client computer.
After upgrading the firmware, the WinClient
ActiveX Viewer or WinClient AP do not run.
The old version of your .ocx file was not deleted. You must delete the old
file. There are two methods to delete the file.
1. For the ActiveX Viewer: Open IE >Tools > Manage Add-ons. Delete
or disable all occurrences of WinClient.
2. For the WinClient AP: Open Explorer and search for WinClient.ocx.
Delete all occurrences.