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Troubleshooting
❖ Cannot send or receive faxes
The modular cable may be disconnected. Make sure that the modular cable is cor-
rectly connected. For more details, see “Connecting to a Telephone Line”, User
Guide.
❖
Cannot receive faxes even when sending them is possible
• A print cartridge is empty. Replace the print cartridge. For more details, see “Print
Cartridges” on page 36.
• A tray is empty. Load paper into the tray. For more details, see “Loading Paper”,
User Guide.
❖ A fax you sent appears blank when received
The original was placed upside down. Place the original in the correct orientation.
For more details, see “Placing Originals”, User Guide.
❖ Cannot print the received faxes
• The paper tray is empty. Load paper in the paper tray. For more details, see “Load-
ing Paper”, User Guide.
• The tray for printing faxes does not contain A4, Letter, or Legal size paper. Change
the tray setting, and load paper of the appropriate size. For more details, see “Fax
System Settings”, User Guide
If you cannot solve the problem, contact your local sales or service representative. •
Fax Transmission Problems