Filter
Top Products
99-00898-20 REV B0 Troubleshooting 19
Troubleshooting
If your SMART Hub, SMART interactive products or projectors or displays are not working
properly, complete the following procedure to troubleshoot them.
1. Check the status indicator lights of the projectors or displays and interactive products
connected to your SMART Hub.
See those products’ user guides for information on their status indicators and the
appropriate actions to take for each status.
2. Check the cables between your SMART Hub and connected products. Ensure the cables
are properly connected and in good working condition.
NOTE: If you’re extending a USB cable connection between your SMART Hub and an
interactive product, ensure your solution is compliant with document 99641
.
3. If you’re experiencing a problem with touch or digital ink (in other words, when you touch
an interactive product’s surface with your finger, a pen or an eraser, it doesn’t respond or
responds incorrectly), orient the effected SMART products. See page 8.
4. If you’re experiencing a problem with display (in other words, a projector or display isn’t
showing an image or is showing a distorted image), complete the setup procedure for the
effected projector or display. See page 6.
NOTE: If you’re experiencing a problem with the projector or display connected to video
connector 4 (see the previous diagram), complete the procedure in document 127914
.
To troubleshoot your SMART Hub and connected products