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20 Troubleshooting 99-00898-20 REV B0
5. If the issue appears to be with a single projector, display or interactive product, disconnect
the product from your SMART Hub and connect it to a computer with SMART interactive
software and drivers to verify that the issue is with the product and not with your SMART
Hub.
6. If you're unable to resolve the issue, contact SMART Technical Support for assistance.
See page 23.
Record the serial number of your SMART Hub and the manufacturers, models, and
serial numbers of the connected products and record them on the first page of this guide.
The SMART Technical Support representative may ask you for this information.