Filter
Top Products
Troubleshooting
57
Troubleshooting
This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Customer
Support.
My computer does not start
❑
Check that the computer is plugged into a power source and that it is
turned on. Check that the power indicator on the front panel of the
computer indicates that the power is on.
❑
Check that the battery is inserted properly and that it is charged.
❑
Make sure there is no diskette in the floppy disk drive.
❑
Confirm that the AC adapter and all cables are connected firmly, as
described in “Connecting Peripheral Devices” on page 35.
❑
If you plugged the computer into a power strip or UPS, make sure the
power strip or UPS is turned on and working.
❑
If you are using an external display, check that it is plugged into a
power source and turned on. Check that the brightness control is
adjusted correctly. See the manual that came with your display for
details.
❑
Moisture condensation may have occurred. Do not use the computer
for at least one hour and then turn on the computer.
❑
If the above procedures do not work, press the reset switch on the
bottom of the computer using a small pin, and then restart the
computer.
When I turn on my computer, the message “Operating system not found”
appears and Windows does not start
❑
Check the floppy disk drive to see if a non-bootable diskette is in the
drive.
❑
If a non-bootable diskette is in the drive, turn off the computer,
remove the diskette, and then turn on the computer again. Confirm
that Windows starts properly. If Windows still does not start, follow
the procedure below to initialize the BIOS.
✍
When you reconnect devices, be sure to turn off the computer as described in “Shutting
Down Your Computer” on page 13. Turning off the computer using other methods may
result in data loss.