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Top page > Other Information > Troubleshooting > Connecting to your Computer
Connecting to your Computer
The computer does not detect the Reader.
After connecting the Reader to your computer via the USB cable, you must set the Reader to
data transfer mode. See Details.
It may take a while for the computer to detect the Reader.
Make sure that the Reader is connected directly to the USB port with the supplied USB cable.
Do not use a USB hub.
Try connecting to a different USB port on the computer.
Try disconnecting the Reader and connecting it again.
If none of the above solves the problem, reset the Reader. See Details.
Cannot sync content with the Reader.
The Reader may not have been authorized. Authorize the Reader first. For details, refer to the
[Help] menu of the Reader software.
There may not be enough space on the Reader or the memory card. Check [About] for the
amount of free space on internal memory. See Details. Delete some content, or copy it to the
Reader software to make some space on the Reader or the memory card.
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