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Section 3: Using the PCS Connection Card
98 3F: Troubleshooting Tips (Notebook PC)
Problem Causes and Suggestions
When properly installed, the PCS Connection Card is a highly reliable
product. Most problems are caused by one of these issues:
ᮣ
The wrong driver has been installed.
ᮣ
System resources required by the card are in use by other devices.
ᮣ
Network coverage is not available (either because you are outside the
coverage area, or because of an account or network problem).
This section describes how to diagnose and solve these and other
problems. If, after reading this section, you are unable to resolve a
problem, please visit
www.sprintpcs.com
or contact PCS Customer
Service Solutions at 1-888-211-4PCS (4727).
Error: Searching for PCS Connection Card...
The PCS Connection Manager Software displays this message:
“
Searching for PCS Connection Card….
Error: Splash Screen is Frozen
The splash screen of the PCS Connection Manager Software is frozen.
Possible Causes Suggestions
a.
The card is not completely
inserted into the PC Card slot.
b.
The wrong driver is installed for
the card.
c.
There is a resource conflict.
a.
Eject and reinsert the card.
b.
See "Reinstalling the PCS Connection
Card Driver" on page 101“.
c.
See "Resolving Resource Conflicts" on
page 107.
Possible Causes Suggestions
•
If you are unable to resolve this
problem by restarting your PC,
you may have a resource conflict.
•
See "Resolving Resource Conflicts" on
page 107.