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SVx41HDI Series Server Remote Control: Instruction Guide
30
Forgotten master password.
You can reset the master password using the serial interface on the module. Use the S command,
and type a new password. The old password is not required for this procedure.
Remote mouse and local mouse don't line up.
Use the “mouse resync” command in the main menu or press the “Resync” button on the Bribar.
If the mouse pointers still don't line up, verify that mouse acceleration has been disabled.
NOTE: The Windows login screen does not accept the “mouse acceleration” option, and always
has the mouse accelerated regardless of your configuration. Therefore, on this screen it is best to
avoid using the mouse.
After resync, mouse is still a little bit off.
Use the video adjust menu to position your video image exactly where it should be. Normally a
slight video positioning error is perceived as a mouse sync issue. A video positioning error is
visible as a black line along the top or bottom (and right or left) edges of the remote screen.
Remember to save your position changes!
Cannot login via SSH.
Remember to use either “admin” or a username created in the system as the user name you give
your SSH client.
If you see a warning about “identity of host cannot be verified”, and a question about saving the
host's fingerprint, this is normal for the first time you connect to any machine running SSH. You
should answer “yes” so that your SSH client saves the public key of this host and doesn't re-issue
this warning.
Certificate warning shown when connecting via HTTPS.
It is normal for a warning dialog to be shown when connecting via HTTPS. The SSL certificate
we use is created when the unit is first produced. It does not contain the correct hostname
(subject name) because you can change the hostname as required. Also, it is not signed by a
recognized certificate authority (CA) but is signed by our own signing authority. For more
details, refer to Appendix A, “About Security Certificate Warnings.”