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4-5
Chapter 4: Troubleshooting
services. They should know of any possible problem(s) with the specifi c system
confi guration that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.
Question' (FAQ) sections in this chapter or see the FAQs on our web site
(
http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our website 2.
(http://www.supermicro.
com/support/bios/).
If you still cannot resolve the problem, include the following information when 3.
contacting Supermicro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your •
system fi rst boots up.)
System confi guration
•
An example of a Technical Support form is on our web site at 4. (http://www.
supermicro.com/support/contact.cfm).
Distributors: For immediate assistance, please have your account number ready
•
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.
4-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X8DTU-6F+/X8DTU-6TF+/X8DTU-6(T)F+-LR motherboard has 18
240-pin DIMM slots that support Registered/Load Reduced ECC or Unbuffered
ECC/Non-ECC DDR3 SDRAM modules. It is strongly recommended that you do
not mix memory modules of different speeds and sizes. Please follow all memory
installation instructions given on Section 3-3 in Chapter 3.
Question: How do I update my BIOS?
It is recommended that you do not upgrade your BIOS if you are not experienc-
ing any problems with your system. Updated BIOS fi les are located on our web
site at
http://www.supermicro.com/support/bios/. Please check our BIOS warning
message and the information on how to update your BIOS on our web site. Select