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7.11 Troubleshooting
Displayed on LCD Audible Alarm Alarm Description What You Should Do
Output Overload
Two Beeps/sec
The UPS is overloaded (in
Line Mode). More power
required than the UPS can
provide. The UPS operates
in bypass.
Remove loads from the UPS; least to
most critical. If this solves the
problem, the UPS will return to
normal operation.
Battery Test No Beeps Battery test active. No action needed.
User Notification only.
Over-Charge
Constant Beep
Overcharged Batteries.
Turn off loads. Turn off UPS.
Call service @ 1-877-867-8773
Low Battery
2 Beeps/5 sec
UPS operating on Battery
Power and will shut down
soon due to low battery
voltage.
The unit will restart
Automatically when acceptable
power returns.
On-Battery
1 Beep/5 sec
UPS operating on Battery
Power.
Save your data and perform a
controlled shutdown.
Charger Failure
Constant Beep
Failed Charger.
Call service @ 1-877-867-8773
Over-Temperature
Constant Beep
High ambient
Temperature.
Ensure that the UPS fans and
vents are not blocked, and that
the a
mbient temp. is < 40° C. If
problem persists call service @
1-877-867-8773
Output Short
Constant Beep
Output short circuit.
Call service @ 1-877-867-8773
High output Voltage
Constant Beep
High output voltage.
Call service @ 1-877-867-8773
Low Output Voltage
Constant Beep
Low output voltage.
Call service @ 1-877-867-8773
Bus Fault
2 Beeps/sec
High internal DC bus
Voltage.
Turn off loads. Turn off UPS.
Call service @ 1-877-867-8773
Site Wiring Fault
1 Beep/sec
Voltage detected between
neutral and ground.
UPS main connector has wrong
polarity. Rotate the connector
(Schuko-electric contact). UPS
installed to mai
n supply without
ground. See section 5.5 for
information on how to disable
the Site wiring alarm.
Line Abnormal 1 Beep/sec
Wrong AC Line backed
up during auto restart.