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3. Repair or replacement of a defective UPS, UPS part, and/or BATTERY does not extend the respective
original warranty period. All defective UPS, UPS parts, and/or BATTERIES shall be the property of
TIC upon replacement.
4. This warranty shall constitute the sole and exclusive remedy of all purchasers and users of the UPS,
UPS part, and/or BATTERY. TIC’s responsibility for UPS, UPS Parts, and/or BATTERY shall not
exceed one times the net UPS and/or BATTERY purchase price. TIC HEREBY EXPRESSLY
DISCLAIMS ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PROCEDURE
User must contact TIC via e-mail upsservice@tic.toshiba.com
, or phone 1-800-231-1412, no later than 90
days after User’s discovery of occurrence or defect in UPS, UPS part, and/or BATTERY but in no event after
the expiration of the respective warranty period. Subject to the limitations of this policy and product type, TIC
service or TIC service representative shall repair/replace the UPS/part warranted hereunder, without charge
for material, labor (on-site except in cases presented herein). If TIC determines that the requested repair is not
covered under this limited warranty policy, then TIC shall advise customer and quote cost of repair. Repair
charges shall be based on service parts price and prevailing service charges at the time of repair.
If the case in process is a BATTERY (stand-alone and/or cabinet) TIC will use its published Battery
Diagnostic Document to evaluate warranty applicability. First, TIC will make sure that the storage,
maintenance, installation, and operating conditions were met; then the BATTERY capacity will be tested in
accordance with the “performance test” guidelines IEEE STD 450. If the BATTERY fails to deliver 70% of
its rated capacity it shall be deemed defective and be replaced. Either float or cyclic service will be used to
determine the warranty credit (as per published Battery Diagnostic Document). The typical credit applied will
be as in the table above.
MODIFICATIONS
No representative, salesperson, agent, distributor, or employee of TIC is authorized to modify any of the
terms of this warranty, unless modifications are made in writing and signed by an authorized TIC officer.
THIS WARRANTY REPRESENTS THE ENTIRE AGREEMENT BETWEEN TIC AND USER WITH
RESPECT TO THE SUBJECT MATTER HEREIN AND SUPERSEDES ALL PRIOR OR
CONTEMPORANEOUS ORAL OR WRITTEN COMMUNICATIONS, REPRESENTATIONS,
UNDERSTANDINGS OR AGREEMENTS RELATING TO THIS SUBJECT.
End User:
Model Number:
Serial Number:
Startup Date: Warranty End Date: