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If Something Goes Wrong
Resolving a hardware conflict
5.375 x 8.375 ver 2.4.0
Memory module problems
CAUTION: Static electricity can damage the memory module.
Before you handle the module, touch a grounded metal surface to
discharge any static electricity you may have built up.
To avoid damaging the memory module, be careful not to touch its
gold connector bar (on the side you insert into the computer).
Incorrectly connected or faulty memory modules may cause
errors that seem to be device-related. It is worthwhile
checking for these first:
1 Turn off your computer according to the instructions in
“Turn Off or Shut down command” on page 99.
2 Remove the memory module, following the instructions
in “Removing a memory module” on page 52.
3 Reinstall the memory module, following the instructions
in “Installing additional memory (optional)” on page 47,
and making sure it is seated properly.
4 Check for the error again.
5 If the error recurs, remove the memory module entirely
and check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without
the memory module installed, the error is not caused by
the memory module.
Power and the batteries
Your computer receives its power through the AC adapter
and power cable or from the system batteries (main battery
and real-time clock (RTC) battery). Power problems are
interrelated. For example, a faulty AC adapter or power cable
will neither power the computer nor recharge the batteries.