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Simple Troubleshooting 369
Simple Troubleshooting
Check the following items and, if the problem still occurs, call your service representative for
assistance.
Equipment does not start
Paper jamming occurs frequently
Display does not change when buttons or icons are pressed
Item to be checked Countermeasure Reference page
Is the power cord plug securely
inserted in the outlet?
Insert the power cord plug until it
comes to a stop.
-
Is the front cover firmly closed? Close the cover properly. P.28 “Description of Each
Component”
Item to be checked Countermeasure Reference page
Does the message: “Check
paper size setting on control
panel for drawer N (Bypass)”
appear?
Match the size of the paper
placed in the drawer or on the
bypass tray and the one regis-
tered to the equipment.
P.354 ““Check paper size set-
ting on control panel for drawer
N””
Does the paper placed exceed
the line indicated inside of the
side guide?
Remove some of the sheets of
paper and place them with the
paper height not exceeding the
line indicated.
P.53 “Placing paper in the
drawer”
Is the space between the side
guide of the drawer or the
bypass tray and the paper too
narrow/wide?
Keep an appropriate space
between the side guide and
paper, and then place paper
straight along the side guide.
P.53 “Placing paper in the
drawer”
Has all of the jammed paper
removed?
Since the jammed paper may not
be easily found, follow the guid-
ance shown on the touch panel.
P.305 “Jam Symbols”
Item to be checked Countermeasure Reference page
Is the equipment in the energy
saving mode (Automatic energy
saving mode)?
Press the [ENERGY SAVER /
SHUTDOWN] or [START] button
on the control panel to clear the
mode. (It takes a while for the
equipment to become ready.)
P.49 “Energy Saving Mode”
Is the power OFF because the
weekly timer functions?
Press the [START] button to
return the power ON.
See the [User Function Guide]
When the use of the equipment
is managed under department
management, is the correct
code entered?
Key in the correct department
code.
P.43 “When department or
user management is used”
When the use of the equipment
is managed under user manage-
ment, is the correct information
entered?
Enter the user information cor-
rectly.
P.43 “When department or
user management is used”
Is the “Warming up” message
displayed?
Wait until the equipment
becomes ready.
P.42 “Turning power on”