Filter
Top Products
5. TROUBLESHOOTING
EO1-33032
5.2 Possible Problems
5- 2
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
NO RIBBON ****
The ribbon has run out. Load a new ribbon. Then press the
[RESTART]
key.
EXCESS HEAD TEMP
The print head has overheated. Turn off the printer, and allow it to cool
down (for about 3 minutes). If this does
not solve the problem, call a TOSHIBA
TEC authorized service representative.
HEAD ERROR
There is a problem with the Print Head. Replace the Print Head. Then press the
[RESTART]
key.
COVER OPEN ****
Media feed or print operation is
attempted with the top cover opened.
Close the top cover, then press the
[RESTART]
key.
PINCH OPEN ****
Media feed or print operation is
attempted with the pinch roller raised.
Set the pinch roller, then press the
[RESTART]
key.
PEEL OPEN ****
Media feed or print operation is
attempted with the strip pinch roller unit
opened.
Close the strip pinch roller unit, then press
the
[RESTART]
key.
GUIDE OPEN ****
Media feed or print operation is
attempted with the media guide plate
removed.
Set the media guide plate, then press the
[RESTART]
key.
Other error messages A hardware or software problem may
have occurred.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorized service representative.
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems Causes Solutions
The printer will not
turn on.
1. The AC Power Cord or DC Power
Cord is disconnected.
2. The AC outlet is not functioning
correctly.
3. The fuse has blown, or the circuit
breaker has tripped.
1. Plug in the AC Power Cord or DC
Power Cord.
2. Make sure that the power is supplied
using another electric appliance.
3. Check the fuse or breaker.
The media is not fed. 1. The media is not loaded properly.
2. The printer is in an error condition.
1. Load the media properly.
2. Solve the error in the Message
Display. (See Section 5.1 for more
detail.)
Nothing is printed on
the media.
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. A print head is not installed properly.
4. The ribbon and media are not
matched.
1. Load the media properly.
2. Load the ribbon properly.
3. Install the Print Head properly. Close
the Print Head Block.
4. Select an appropriate ribbon for the
media type being used.
The printed image is
blurred.
1. The ribbon and media are not
matched.
2. The Print Head is not clean.
1. Select an appropriate ribbon for the
media type being used.
2. Clean the print head using a Print
Head Cleaner.