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Before Calling Service Technician 95
Toner-related items
Original/Copy paper-related items
Phenomenon Usual cause Countermeasure
The toner lamp is lit. There is only a little toners
remaining in the toner car-
tridge.
This is not an equipment malfunction.
(There is still some toner in the toner car-
tridge. Do not replace the toner cartridge
until the toner lamp starts blinking.)
The toner cartridge is not
installed. Or it is not installed
correctly.
Install the toner cartridge correctly.
A toner cartridge not recom-
mended by TOSHIBA is
being used.
Use a TOSHIBA-recommended toner car-
tridge. If you use a toner cartridge other
than the one we recommend and you feel
annoyed by this lighting lamp, contact
your service representative.
P.11 “Recommended toner cartridges”
The toner lamp is blinking. The toner in the toner
cartridge has run out.
Replace the toner cartridge with a new
one.
The toner lamp does not light
even when the toner has
almost run out.
The toner-remaining check
function has been disabled
since the purchase of the
equipment.
Contact your service representative.
The equipment does not
become ready for copying
after the toner cartridge is
inserted.
The toner cartridge inserted
is not usable for this equip-
ment.
Check the product name of the toner car-
tridge. If you can see “T-1640”, this car-
tridge is usable.
Phenomenon Usual cause Countermeasure
An original jams. An original not acceptable for
the equipment is being used.
Check if the original is acceptable for the
equipment.
P.45 “Precautions for Automatic Docu-
ment Feeder (optional)”
Copy paper jams. Copy paper not acceptable
for the equipment is being
used.
Check if the copy paper is acceptable for
the equipment.
P.32 “Paper types not acceptable”
The size of the copy paper in
the drawer or on the bypass
tray is not registered prop-
erly in the equipment.
Register the size of the placed copy paper
properly.
P.37 “Preparation 3 - Registering Size
of Paper Placed”
P.51 “Preparation - Registering paper
size placed on bypass tray”
Jammed paper is located in
a place you cannot see eas-
ily.
Use the paper jam position lamp to
recheck the position where the paper jam
has occurred.
P.81 “Paper Jams”
There is no gap between the
side guides and paper in the
drawer. Or the gap is too
wide.
Adjust the gap between the side guides
and the paper properly.
P.33 “Placing paper in drawers”
Multiple feeding occurs. Paper is clinging to each
other.
Fan the paper well and place it again.