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User’s Manual 8-10
Troubleshooting
BD writer drive/BD Combo drive
For further information, please refer to Chapter 4, Operating Basics.
Problem
Procedure
You cannot access a
CD/DVD/BDs in the
drive
Make sure the drive's disc tray is securely closed
- press it gently into the computer until it clicks
into place.
Open the drive's disc tray and ensure the CD,
DVD or BD is properly seated - it should lie flat
with the label facing upwards.
A foreign object in the drive's disc slot could
block laser light from reading the CD, DVD or BD
- remove any foreign objects or obstructions that
may be present.
Check whether the CD, DVD or BD is dirty - if it
is, wipe it with a clean cloth lightly dipped in
water or a neutral cleaner. Please refer to the
Media care section in Chapter 4 for further
details on cleaning the media.
Some CD/DVD/BDs run
correctly, but others do
not
The computer's software or hardware
configuration may be causing a problem. Ensure
that these configurations match the requirements
of the CD/DVD/BDs media (refer to the CD's,
DVD's or BD's documentation if available).
Check the type of CD, DVD or BD media that you
are using - the drive supports the following:
BD: BD-ROM
DVD: DVD-ROM, DVD-Video
CD: CD-DA, CD-Text, Photo
CDTM (single/multi-
session), CD-ROM Mode
1, Mode 2, CD-ROM XA
Mode 2 (Form1, Form2),
Enhanced CD (CD-
EXTRA), Addressing
Method 2