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2 Troubleshooting Procedures
Satellite P500 and Satellite Pro500 Maintenance Manual (960-Q08)
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2.1 Troubleshooting
Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer
is causing the computer to malfunction.
The FRUs covered are:
1. Power supply 6. Touch pad 11. Wireless LAN
2. System Board 7. Display 12. Sound
3. USB FDD 8. Optical Disk Drive 13, Finger Print Board
4. 2.5” HDD 9. Modem 14, B tooth
5. Keyboard 10. LAN
The Test Program operations are described in Chapter 3. Detailed replacement procedures are
described in Chapter 4.
NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01
initial configuration of the 3.3 Setting of the hardware configuration in Chapter
3. Also update with the latest BIOS as described in Appendix G “BIOS Rewrite
Procedures”
After replacing the LCD, update with the latest EC/KBC as described in
Appendix H “EC/KBC Rewrite Procedures” to set the SVP parameter.
The implement for the Diagnostics procedures is referred to Chapter 3. Also, following
implements are necessary:
1. Phillips screwdrivers (For replacement procedures)
2. Implements for debugging port check
• Toshiba MS-DOS system FD
• RS-232C cross cable
• Test board with debug port test cable
• PC for displaying debug port test result