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9-7
T
ROUBLESHOOTING
Hardware and system checklist
Password
Problem Procedure
Cannot enter Contact your dealer.
or forgot password
NOTE 1: For information on setting a password,
refer to Chapter 6, Power and Power-Up Modes,
starting the computer by Password, TOSHIBA
Password Utility.
NOTE 2: If you have made a token already, you
can use it for authentication when the computer
asks you to enter password.
Keyboard
Keyboard problems can be caused by your setup configuration. For more informa-
tion refer to Chapter 5, The Keyboard.
Problem Procedure
Some letter keys Check that the numeric keypad overlay is not
produce numbers selected. Press Fn + F10 and try typing again.
Output to screen Make sure the software you are using is not
is garbled remapping the keyboard. Remapping involves
reassigning the meaning of each key. See your
software’s documentation.