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User’s Manual 9-15
Troubleshooting
USB device
Refer also to your USB device’s documentation.
Fingerprint System
Boot Authentication or
Single Touch Boot
feature cannot be
enabled.
Please use TOSHIBA Password Utility to register
the User Password if it was not registered.
Set the Enable System Boot Authentication
checkbox from PBA Settings in the OmniPass
Control Center to off, end this utility, restart the
system and set this checkbox to on again.
There might be cases where there is not enough
space for the hard disk partition (around 24 MB)
in the hard disk drive for fingerprint
authentication. If there is not enough space,
Fingerprint System Boot Authentication and the
Fingerprint Single Touch Boot feature cannot be
used.
Fingerprint System
Boot Authentication
does not work
Set the Enable System Boot Authentication
checkbox from PBA Settings in the OmniPass
Control Center, delete the User Password, set
the User Password again by using TOSHIBA
Password Utility and restart the system.
Problem Procedure
Problem Procedure
USB device does not
work
Check for a firm cable connection between the
USB ports on the computer and the USB device.
Make sure the USB device drivers are properly
installed. Refer to your Windows XP
documentation for information on checking the
drivers.
If you are using an operating system that does
not support USB, you can still use a USB mouse
and/or USB keyboard. If these devices do not
work, make sure the USB KB/Mouse Legacy
Emulation item in HW Setup is set to Enabled.
If problems persist, contact your dealer.