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Appendix B:
Troubleshooting
T1. How do I restore my modem router’s configuration to its factory
default settings?
With the modem router powered on, press and hold down the WPS/RESET button on the
rear panel of the modem router for 8 seconds until all LEDs turn back on momentarily,
then release the button.
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-
configure the modem router.
T2. What can I do if I forgot my password?
Web Management page password:
Restore the modem router to its factory default settings and then set a new password
using 1-15 characters.
Wireless Network password:
1. The default Wireless Password/PIN is printed on the product label of the modem
router.
2. If the default wireless password has been changed, log into the modem router’s web
management page and go to Basic > Wireless to retrieve or reset your password.
T3. What can I do if I cannot log into the modem router’s web management
page?
• Make sure the modem router connects to the computer correctly and the
corresponding LED indicator(s) light up.
• Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain DNS server address automatically.
• Make sure the default access you input is right.
• Check your computer’s settings:
1 ) Go to Start > Control Panel > Network and Internet, and click View network
status and tasks;
2 ) Click Internet Options on the bottom left;
3 ) Click Connections, select Never dial a connection;