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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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Appendix E: Technical Support
Technical Support
For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service）
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 9:00 PM
7 days a week
Ukraine
Tel: 0-800-505-508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazil
Toll Free: 0800-770-4337 (Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
France
Tel: +33 (0) 820 800 860 (French service)
Email: support.fr@tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday 9:00 AM to 6:00 PM
(Except French Bank holidays)
Russian Federation
Tel: 8 (499) 754-55-60
8 (800) 250-55-60 (toll-free call from any RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in Russian
Federation
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of different time
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Australia / New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support@tp-link.com.au
Service time: 24hrs, 7 days a week
Italy
Tel: +39 0230519020
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to1:00 PM, 2:00 PM to 6:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 2
4hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if
calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday
9:00 AM to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany / Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
F
ee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min from
mobile phone
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse