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TROUBLESHOOTING 81
Problem: The installation will not complete successfully. If installation
finishes, the scanner’s OneTouch 4.0 options do not seem to work
properly. What do I do?
A likely cause is that some driver programs are already installed on your
computer for another scanner. Or you previously had another Visioneer
scanner and that driver program is still on your computer. They are
interfering with the installation of the OneTouch options, and you need to
remove those other drivers and re-install your Visioneer Strobe XP 450
scanner. Please see the documentation that you received with the other
scanner for the steps to remove its driver programs. You can also use the
basic steps in the section “Uninstall Your Scanner” on page 84, but instead
of uninstalling OneTouch 4.0, uninstall the other scanner’s driver
programs. After uninstalling the other scanner’s driver programs, uninstall
OneTouch 4.0 using the steps on page 84 then reinstall it.
Problem: With AutoCrop to Original selected, sometimes I get blank
pages, or pages with lines. What’s wrong?
The pages were probably scanned in crooked, or skewed. To use AutoCrop
to Original, the pages must be scanned in straight. Adjust the paper guides
on the scanner so pages feed in straight.
Problem: The paper jams the ADF. How can I keep the paper from
jamming so often?
To reduce the number of paper jams, smooth and straighten the paper
before scanning, and adjust the guides to the paper size. Paper fed into the
ADF at an angle can cause the feed mechanism to jam. If paper jams are
occurring more frequently, try cleaning the roller with a soft cloth
dampened with Isopropyl rubbing alcohol. See “Clean the Automatic
Document Feeder” on page 78 for cleaning instructions.
Problem: The ADF won’t feed pages properly. How can I fix it?
A dirty or worn ADF pad assembly or dirt on the roller can cause
documents to feed in skewed at an angle, or multiple pages to feed at the
same time. Try cleaning the roller first. See “Clean the Automatic
Document Feeder” on page 78. If that doesn’t solve the problem, the pad
assembly may need to be replaced. It is user-replaceable and one additional
ADF pad was in the box with your scanner. See “Replace the ADF Pad