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WESTERN DIGITAL HARD DRIVE
DATA LIFEGUARD TOOLS - 20
INSTALLATION GUIDE
5. From the Diagnostics menu, choose Select Drive and View Status to display a list of all
drives installed and the current status of each drive. Test each drive separately.
NOTE: Code 0202 indicates the drive has not yet been tested. All drives display this code
when first selected for testing.
6. Use the Up/Down arrow keys to highlight the desired drive and press Enter to return to
the main menu. The Hard Drive Recognition window displays information about the
selected drive.
- If the Hard Drive Recognition window displays the correct drive information, continue
with step 7.
- If the Hard Drive Recognition window displays incorrect information, then Data
Lifeguard Diagnostics is not communicating with the hard drive. Check your BIOS
setup, all cables connected to the hard drive, and the jumper settings on the hard drive.
7. There are two test options on the Data Lifeguard Diagnostics main menu—Quick Test
and Extended Test.
- Quick Test accesses Data Lifeguard information stored on the drive during offline scans
and verifies a defect-free status or recommends the Extended Test. The Quick Test test
takes approximately 90 seconds.
- Extended Test begins checking the drive for defects at your request and presents the
results in approximately 10 to 40 minutes.
8. Press R to test the drive. When the test is complete, the Verify Drive window displays.
Data Lifeguard Diagnostics reports the status of the hard drive with status messages and
descriptions as follows:
CAUTION: Do not select the Write Zeros to Drive option unless instructed to
do so by qualified technical support personnel. This option will erase all data on
the drive.
Status Message Description
No Errors Detected For This
Drive
The hard drive is defect free. The problem is related to the BIOS, corrupt
operating system files, or a virus.
Non-WD Drive Detected Data Lifeguard Diagnostics cannot return a non-Western Digital hard
drive to defect-free status. Contact your hard drive manufacturer.
or
The latest release of WD Data Lifeguard Tools are not installed.
Download latest version from our product support Web site at
support.wdc.com.
Contact WD Tech Support The hard drive is damaged and cannot be restored to a defect-free
status, and it should be replaced. Write down the Final Code number
and message. Call Western Digital Technical Support.
Restore the Hard Drive to a
Defect-Free Status
The hard drive has errors. Use the Repair Drive option to attempt to
repair the hard drive. Data on the hard drive is lost only when tracks are
relocated, not when sectors are relocated. A warning message displays
whenever this occurs. Relocate tracks only after you have backed
up the data on the hard drive. After completing the Repair Drive
option, Data Lifeguard Diagnostics scans the drive to verify the hard
drive's defect-free status.