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APPENDIX B: TROUBLESHOOTING
119
WD MY CLOUD PERSONAL CLOUD STORAGE
USER MANUAL
Appendix B: Troubleshooting
First Steps Checklist
Resetting the WD My Cloud Device
Specific Problems and Corrective Actions
First Steps Checklist
Are all cables correctly connected and secured?
Is the WD provided power adapter plugged directly into a wall outlet and the device?
-
This helps rule out power issues if the wrong adapter is used.
-
If a surge protector or extension cord is being used, please plug the device's
power cord directly into a wall outlet.
Is the status indicator solid blue? If not, see”Resetting the WD My Cloud Device,
below.
For any issue related to function, first ensure that you are using the latest firmware
for the WD My Cloud device. See “Firmware” on page 89 for update instructions.
Resetting the WD My Cloud Device
Resetting with Power On
If you have set a password or a static IP address on the WD My Cloud dashboard and have
forgotten it, pressing the reset button while the device is powered up resets the password to
the default value of none and to default IP settings. The default IP setting is DHCP. Resetting
does not erase your files.
Follow the instructions below to reset the device using the reset button:
1. With the device powered on, insert a paper clip or narrow-tipped pen into the reset
button slot on the back of the unit:
2. Press and hold down the reset button for four seconds. The device reboots (this may
take up to three minutes).
WARNING! Do not move the unit while it is turned on. If you do not have
access to the back of the unit, unplug the device from the power
source, turn the device around so you do have access, and then
plug the device in again.