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User Guide 11
4 How do I request Xerox support?
When you want to request assistance from Xerox Support, you
can call the Xerox Support Hotline through standard support
procedures. If Xerox Hotline support is unable to immediately
resolve your issue or concern, you will be asked to click the
[Home: Support Access] link to enable remote desktop sharing.
Desktop sharing enables Xerox to remotely troubleshoot problems
quickly in real-time.
You can also send Xerox an email message that describes your
questions or comments through Remote Services.
Accept a Xerox request to enable desktop sharing
To enable desktop sharing:
1. Click [Home: Support Access].
A support dialog box opens.
2. Enter your name, contact information and a description of your
question or issue.