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User Guide 1
1 What is DocuSP Remote Services?
DocuSP Remote Services is a Web-based application that
enables remote communication and support with Xerox.
Whenever you have service-related questions or your printing
environment is not running as smoothly as you want, Remote
Services can be used by you and Xerox to more quickly diagnose
problems and deliver solutions.
Benefits of Remote Services
Remote Services allows you to:
• Provide data to the Xerox Customer Support personnel and
Xerox engineering personnel on-demand or automatically, to
facilitate rapid problem analysis and resolution.
• Share either view-only access to your desktop or share the
control of your Remote Services cursor and desktop with
Xerox Support. Desktop sharing enables Xerox to
troubleshoot problems and remotely install software updates
for you. This also allows Xerox to present remote
demonstrations of new application features.
• Use automated system Remote Monitoring: This feature Xerox
personnel may proactively access and analyze data on the
Xerox server and allow solutions to be more quickly delivered.
• Download software updates.
• Receive new product and application information.
Remote Services features translate to benchmark productivity
opportunities and machine up time.