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User Guide 5
How do I start using Remote Services?
Support Requests Click [Support Requests] to display a
table of requests Xerox Support has
forwarded to you. Execution of these
requests helps to ensure optimum
operability of your print environment.
Different types of support requests
you may receive are:
• Remote Monitoring
• Data Capture and Transfer
• Update Attributes
• Execute Script
• Download and Execute Script
• Software Updates
Support Access Click [Support Access] to accept a
verbal request from Xerox Support to
activate two-way, online
communication. The Support Access
page is used to communicate with
Xerox using a dynamic chat window
and to enable permission-based
desktop sharing with either desktop
control or view-only privileges.
MeterAssistant Click [MeterAssistant] to view a
statistical summary table of automatic
meter readings. This feature is
available on monochrome and
highlight color printers, only.
Setup Click [Setup] to verify settings for the
Remote Services proxy server and
network settings.
History Click [History] to view a status table
listing all service tasks you have
received from Xerox Support.
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