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User Guide 25
8 Is an activity history available?
Information provided on History page
The Remote Services History page contains a list of activities that
have been performed. To open the History page, click the
[History] link located on the Home page.
• Capture & Transfer–capture and transfer of machine and/or
job data to Xerox
• Remote Monitoring–if enabled, presents periodic capture
and transfer of systems Remote Services log data
• File Cleanup–deletion of captured files after they are
transmitted to Xerox
• Support Requests (formerly called Service Request
Accepted)–status of Support Requests received
• Remote Services Installation–software updates installed
• Support Access–sessions of interactive support and desktop
sharing
• MeterAssistant (formerly called Billing)–if enabled, presents
transmission details of automated meter readings
NOTE: MeterAssistant is available on monochrome and
highlight color printers, only.
• Setup–identifies features of Remote Services that are enabled
or disabled
• Contact–email communication sent to Xerox Support.
The status of each task may be either Completed, In Progress, or
Canceled. Each task is give a Date/Time Stamp, which identifies
the date and time you first received the task request.
To view recent updates to the History table, click the [Refresh]
button.
To clear the history log and refresh the table to its empty state,
click the [Clear] button.