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User Guide 21
• Capturing IOT Data (if applicable)
• Capture Completed Successfully
8. If you want to terminate the capture process before
completion, click the [Cancel Capture] button.
When the capture process is complete, file transmission
begins automatically. The machine and/or job data files is
transferred to either your Xerox Support Server, an FTP site,
or to a CD writer as specified on the Problem Reporting:
Settings page. If the files you want to transfer are more than
400 MB, you are prompted to transfer the files to a CD writer.
A status bar displays and notifies you when the files have
successfully been transferred.
To verify the successful transfer of data, you can view the
[Home: History] page.
Files Ready for Transfer
Each time the system successfully captures machine and/or job
data, a link titled Files Ready for Transfer displays on the Home
page. Click this link to open the Files to Transfer table.
To transfer files listed in this table, follow steps 2 through 4 in the
topic; Transfer.
File Cleanup
Each time you capture and save machine and/or job data, a
redundant copy of the files is stored on your system.
To delete these duplicate files:
1. Select [Home: Problem Reporting: File Cleanup].
The File Cleanup page lists all captured files currently stored
in the Data Capture Location Path directory specified on the
[Home: Problem Reporting: Settings: Capture] page.
The File Cleanup page has four columns of information: Call
Log ID, Type, Capture Date and Status. The table entries are
displayed by Capture Date, which indicates the date of the
attempted file transfer. The most recent file transfer is located
at the top of the column.
2. To display file details, click the expansion arrow.
3. The Status column indicates the progress of the file
transmission as either Transferred, Not Transferred,
Canceled, or Transmission Error.
4. Delete files by performing one of the following: