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Troubleshooting
Phaser 6600 Color Printer 145
User Guide
Document Prints From Wrong Tray
Probable Causes Solutions
Application and print driver have conflicting
tray selections.
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Note: To have the print driver select the tray, set the tray used
as the paper source to Auto Selection Enabled.
Automatic 2-Sided Printing Problems
Probable Causes Solutions
Unsupported or incorrect paper. Ensure that you are using a supported paper size and weight for
2-sided printing. Envelopes and labels cannot be used for 2-sided
printing. For details, see Supported Standard Types and Weights
for Automatic 2-Sided Printing on page 86 and Supported
Standard Paper Sizes for Automatic 2-Sided Printing on page 87.
Incorrect setting. In the print driver Properties, select 2-Sided Print on the
Paper/Output tab.
Printer is Making Unusual Noises
Probable Causes Solutions
There is an obstruction or debris inside the
printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.
Paper Tray Will Not Close
Probable Causes Solutions
The paper tray does not fully close. • The paper tray lift plate is not locked down. Push down on the
paper stack at the back of the tray until it locks down.
• Some debris or an object is blocking the tray.
• The tray is hanging up on the table or shelf on which it is
located.