Filter
Top Products
COMMONLY ASKED QUESTIONS
6-2 DOCUPRINT IPS SOLUTIONS GUIDE
What is the Diagnostic Lockout feature on the DocuPrint 180 IPS?
The Diagnostic Lockout feature allows your Xerox Service
Representative to access the programs required for running
diagnostics on your DocuPrint 180 IPS printer. As part of the Full
Service Maintenance Agreement (FSMA), Xerox provides these
levels of diagnostics:
• Basic, which provides minimal diagnostic support
• ValueAdded, which includes Basic diagnostics and provides
expanded diagnostic capabilities.
In addition, Time and Material (non-FSMA) customers may purchase
an annual Right To Use for Basic Diagnostics.
To activate the Diagnostic Lockout feature, the service engineer
enters an authorization code in the Administration/Authorization
option on the IPS GUI. This code, when combined with a valid host
serial number and IOT serial number (provided internally by the
system), activates an encryption system that unlocks the system
diagnostics.
While the system is in diagnostic mode, users cannot issue operator
commands or other system processing commands, nor can they
access any other GUI panel or window. This restriction prevents the
user or service engineer from being injured while working on the
system.
When the diagnostics have been completed, the system reverts to
the locked diagnostic mode, and the printer may be used for normal
printing.
What is Sixth Sense Technology?
Sixth Sense Technology is a user-friendly suite of tools that allow
service personnel to connect with a customer system and evaluate
its performance while the system is being used. The Customer
Service Engineer (CSE) can troubleshoot problems remotely,
transfer, apply, and remove patches remotely, and, if an on-site call
is required, arrive with the solution to fix the problem.
Customer benefits of using this technology include:
• Diagnostic help and identification of required parts before the
service visit
• Planned visits based on known problems and/or replacement of
wear-out items
• Customer self-maintenance to provide faxed replacement
change to trained operators.
Using Sixth Sense Technology, CSEs can access your system’s
diagnostic data remotely using a regular telephone line almost as if
they were at the Printer Controller (SPARCstation).
For security reasons, the customer maintains control of the modem
connection, and may leave the modem disconnected. Also, the
customer provides a password for access to Sixth Sense Technology
via the modem.