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Troubleshooting
148 Xerox
®
WorkCentre
®
4265 Multifunction Printer
User Guide
Printer Fails to Print
Probable Causes Solutions
The printer has an error.
• To clear the error, follow the onscreen prompts.
• If the error persists, contact your Xerox representative.
The printer is out of paper.
Load paper into the tray.
A toner cartridge is empty. Replace the empty toner cartridge.
The front door is open.
• Ensure that the toner cartridge and Smart Kit drum cartridge are
installed and fully seated.
• Ensure that the front and side doors are closed.
Note: For the doors to lock properly, close the front door
first, then close the side door.
• Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
The power cord is not correctly plugged into
the outlet.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. For
details, see Turning the Printer On and Off on page 40. If the error
persists, contact your Xerox representative.
The printer is busy.
• A previous print job could be the problem. On your computer,
you can use the printer properties to delete all print jobs in the
print queue.
• Load the paper in the tray.
• At the printer control panel, press the Job Status button. If the
print job does not appear check the Ethernet connection
between the printer and the computer.
• At the printer control panel, press the Job Status button. If the
print job does not appear, check the USB connection between
the printer and the computer. Turn off the printer, then turn it on
again.
The printer cable is disconnected.
• At the printer control panel, press the Job Status button. If the
print job does not appear check the Ethernet connection
between the printer and the computer.
• At the printer control panel, press the Job Status button. If the
print job does not appear, check the USB connection between
the printer and the computer. Turn off the printer, then turn it on
again.
Printer is Making Unusual Noises
Probable Causes Solutions
There is an obstruction or debris inside the
printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.