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Before You Begin Troubleshooting
5-2 ❖ User Guide
Before You Begin Troubleshooting
If it becomes necessary for you to take corrective actions,
note the following safety tips and then begin your
troubleshooting by checking for possible hardware,
software, and printer maintenance issues.
Also, be sure to observe the safety guidelines and
recommendations provided in the Safety Notes.
If your printer is not operating properly, make sure that
the following hardware and software issues have been
considered.
Do not use tools or sharp objects to clear paper jams
since this may damage the printer. Do not touch the
surface of the print drum or the transfer roller. Touching
these surfaces may damage them.
Avoid contact with the printer’s fuser area, which
may be hot.