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Troubleshooting
Print Quality Problems
980531-001 A LP 2824-Z User Guide 49
The printing does not start at the top of the label, or misprinting of
one to three labels.
• The media may not be threaded under the media guides. Refer to “Loading the Media” in
the Getting Started chapter.
• The printer needs to be calibrated. Refer to “Auto Calibration” in the Getting Started
chapter.
• The correct media sensor may not be activated. Manual calibration selects the media
sensing method for the labels being used (refer to the
^MN command in the ZPL II
Programming Guide).
• Verify that the Label Top (
^LT) command is correctly set for your application (consult the
ZPL II Programming Guide).
A label format was sent to, but not recognized by, the printer.
• Is the printer in pause mode? If so, press the feed button.
• If the status LED is on or flashing, refer to “What the Status Light is Telling You” in this
chapter.
• Make sure the data cable is correctly installed.
• A communications problem has occurred. First, make sure that the correct
communications port on the computer is selected. Refer to “Communicating with the
Printer” in the Getting Started chapter.