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Troubleshooting 137
nothing in the log, the call may have been dropped by the
remote device that you dialed in to. Make sure that the
configuration parameters between these two devices are
consistent.
Problems Connecting to a Remote User
1. First verify that you have configured the authentication
parameters in menu 13. These would be CLID Authen, Recv.
Authen, and Mutual Authen.
2. If the Remote Dial-in User is negotiating IP, verify that the IP
address is supplied correctly in menu 13. Check that either the
Remote Dial-in User is supplying a valid IP address, or that the
Prestige is assigning a valid address from the IP pool.
3. If the Remote Dial-in User is negotiating IPX, verify that the
IPX network number is valid from the IPX pool (if it is being
used).
4. In menu 14, verify the user name and password for the Remote
Dial-in User.