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P-334U/P-335U User’s Guide
234 Chapter 24 Troubleshooting
Problems with the Password
Problems with Remote Management
Parental
Control is
configured
correctly, but I
can still
access
restricted web
pages.
Restart the device to clear the cache.
The content filter server may be unavailable. The View Logs screen can display
content filtering log messages. See the Log Descriptions appendix for a list of possible
log messages. In the View Logs screen copy and paste the log messages and e-mail
them to customer support with an explanation of the problem.
If you still have problems, contact your vendor or customer support for further advice.
Table 88 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyXEL Device.
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password; see section
2.3 for
details.
Table 89 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyXEL Device from
the LAN or WAN.
Refer to Chapter 16 on page 185 for scenarios when remote management may
not be possible.
When NAT is enabled:
• Use the ZyXEL Device's WAN IP address when configuring from the WAN.
• Use the ZyXEL Device's LAN IP address when configuring from the LAN.
Table 87 Troubleshooting Restricted Web Pages and Keyword Blocking
PROBLEM CORRECTIVE ACTION