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Prestige 650 Series User’s Guide
A-2 Troubleshooting
A.1.3 DSL LED
The DSL LED on the front panel does not light up.
Chart A-3 Troubleshooting DSL LED
STEPS CORRECTIVE ACTION
1 Check the telephone wire and connections between the Prestige DSL port and the wall jack.
2 Make sure that the telephone company has checked your phone line and set it up for DSL service.
3 Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the Maintenance
chapter (web configurator) or the System Information and Diagnosis chapter (SMT).
4 If these steps fail to correct the problem, contact your local distributor for assistance.
A.2 Console Port
I cannot access the Prestige via the console port.
Chart A-4 Troubleshooting Console Port
STEPS CORRECTIVE ACTION
1 Make sure the Prestige is connected to your computer's serial port.
2 Make sure the communications
program is configured correctly. The
communications software should be
configured as follows:
VT100 terminal emulation.
9600 bps is the default speed on leaving the factory. Try
other speeds in case the speed has been changed.
No parity, 8 data bits, 1 stop bit, data flow set to none.
3 Make sure you entered the correct password. The default password is “1234”.
If you have forgot your username or password, refer to Section A.5.
A.3 Telnet
I cannot telnet into the Prestige.
Chart A-5 Troubleshooting Telnet
STEPS CORRECTIVE ACTION
1 Check the LAN port and the other Ethernet connections.