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Prestige 650 Series User’s Guide
A-6 Troubleshooting
Chart A-12 Troubleshooting Internet Access
STEPS CORRECTIVE ACTION
2 If the DSL LED is off, refer to Section A.1.3.
3 Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet
Access chapter (SMT).
4 Make sure you entered the correct user name and password.
5 For wireless stations, check that both the Prestige and wireless station(s) are using the same
ESSID, channel and WEP keys (if WEP encryption is activated).
6 (In Germany) Make sure you have a UR-2 line. Contact your local telephone company for more
information.
Internet connection disconnects.
Chart A-13 Troubleshooting Internet Connection
STEPS CORRECTIVE ACTION
1 Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
chapter (web configurator) or the Remote Node Configuration chapter (SMT).
3 Contact your ISP.
A.9 Remote Management
I cannot remotely manage the Prestige from the LAN or WAN.
Chart A-14 Troubleshooting Remote Management
STEPS CORRECTIVE ACTION
1 Refer to the Remote Management Limitations section in the Firmware and Configuration File
Management chapter (SMT) for scenarios when remote management may not be possible.
2 Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.
3 Refer to Section A.6 for instructions on checking your LAN connection.
Refer to Section A.7 for instructions on checking your WAN connection.
4 See also the Section A.4.