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6 Troubleshooting
In order to use the information in this chapter, you should have a basic understanding of the scanning
and digital-sending processes. Explanations of each mechanical assembly, the device systems, and
the basic theory of operation are contained in chapter 4 of this manual. Do not perform any of these
troubleshooting processes unless you understand the function of each device component.
This chapter contains information about the following topics:
Troubleshooting process
Control-panel messages
Operational issues
LEDs
Clear jams
Calibrate the scanner
Resolve e-mail problems
Resolve network-connectivity problems
Service-mode functions
Service menu
Troubleshooting tools
Diagnostic tools
Upgrade the firmware
Troubleshooting diagrams
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