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Problem Action to take
The "Find Servers" process in the HP MFP DSS Configuration
Utility was not able to find an SMTP server.
Verify that an active SMTP server is on the network.
Click Add… on the E-Mail tab, and then type in the host
name or IP address of the SMTP server. After typing in
the address, click the Test button to verify that the
software can contact the server.
If testing the server is unsuccessful, see
Resolve e-mail
problems on page 133.
An e-mail transmission did not arrive at the destination
address.
If you typed the e-mail address at the control panel,
resend the e-mail message, making sure that you type
the address correctly and that it is in the correct format
(has no spaces, contains the required @ sign, and
contains the required period).
Resend the e-mail. Make sure that you type the name in
the correct format in the From: field so that the message
is not rejected and so that you receive a message back if
the e-mail transmission fails.
Check the activity log to see if it reflects a problem.
A fax transmission did not arrive at the destination fax
machine.
If you typed the fax number at the control panel, resend
the document, making sure that you type the fax number
correctly.
The receiving fax machine might be turned off or
experiencing an error condition (such as out of paper or
toner). Contact the recipient.
The system might be busy sending other digital send jobs.
The system might also have reached its maximum limit of
pending jobs. Wait and then try again.
For information about the transmission, check any fax
notifications that might have been returned (for example,
e-mail notifications in your e-mail inbox, if these reports
are available with your fax service).
Resend the fax. If the problem persists, check the log for
the fax transport that is being used. Logs often contain
information about why a fax transmission was
unsuccessful.
A document sent to a folder did not arrive at the destination
folder.
Resend the document.
See if the file name was modified to resolve a duplicate-
file-name error.
Check the activity log for error messages.
The bottom of a page that you sent is cut off. If the document was sent from the glass, the document page
might be too long. The maximum length for documents
scanned from the glass is A4, or 210 x 297 mm (8.27 x 11.69
inches).
The control panel is using the wrong language. Use the control-panel menu to set the correct language.
1. Touch Administration and then touch Language.
2. Select a language from the list of languages.
3. Touch OK.
124 Chapter 6 Troubleshooting ENWW