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Support from Your Network Supplier E-4
Support from Your Network Supplier
If additional assistance is required, contact your network
supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services,
including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance, have
the following information ready:
■ Diagnostic error messages
■ A list of system hardware and software, including revision levels
■ Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the
following section on how to contact 3Com.
Support from 3Com
If you are unable to receive support from your network
supplier, technical support contracts are available from 3Com.
In the U.S. and Canada, call (800) 876 3266 for customer service.
Returning Products for Repair
A product sent directly to 3Com for repair must first be
assigned a Return Materials Authorization (RMA) number. A
product sent to 3Com without an RMA number will be
returned to the sender unopened, at the sender’s expense.
To obtain an RMA number, call or fax:
Country Telephone Number Fax Number
U.S. and Canada (800) 876 3266 (408) 764 7120