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OBTAINING SUPPORT FOR
YOUR 3COM PRODUCTS
3Com offers product registration, case management, and repair services
through
eSupport.3com.com. You must have a user name and password
to access these services, which are described in this appendix.
Register Your
Product to Gain
Service Benefits
Warranty and other service benefits start from the date of purchase, so it
is important to register your product quickly to ensure you get full use of
the warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product
registration. Register your product at
http://eSupport.3com.com/.
3Com
eSupport services are based on accounts that you create or have
authorization to access. First time users must apply for a user name and
password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request. If
you have trouble registering your product, please contact
3Com Global Services for assistance.
TTroubleshoot
Online
You will find support tools posted on the 3Com Web site at
www.3Com.com
3Com Knowledgebase — Helps you to troubleshoot 3Com products.
This query-based interactive tool is located at:
http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support
engineers.