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250 APPENDIX F: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
Purchase Extended
Warranty and
Professional
Services
To enhance response times or extend warranty benefits, contact 3Com or
your authorized 3Com reseller. Value-added services like 3Com Express
SM
and Guardian
SM
can include 24x7 telephone technical support, software
upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the
success of your networking projects.
More information on 3Com maintenance and Professional Services is
available at www.3com.com.
Contact your authorized 3Com reseller or 3Com for additional product
and support information. See the table of access numbers later in this
appendix.
Access Software
Downloads
Software Updates are the bug fix/maintenance releases for the version
of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com Web
site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to
software downloads can be found at
http://eSupport.3com.com/, or
under the Product Support heading at
http://www.3com.com/
Software Upgrades are the feature releases that follow the software
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.
Telephone Technical
Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision level