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6
TROUBLESHOOTING
Basic Connection
Checks
■ Check that the Gateway is connected to your computers and to the
cable/DSL modem, and that all the equipment is powered on. Check
that the LAN and WAN port link status LEDs on the Gateway are
illuminated, and that any corresponding LEDs on the cable/DSL
modem and the NIC (Wireless Gateway only) are also illuminated.
■ Ensure that the computers have completed their start-up procedure
and are ready for use. Some network interfaces may not be correctly
initialised until the start-up procedure has completed.
■ If the link status LED does not illuminate for a port that is connected,
check that you do not have a faulty cable. Try a different cable.
Browsing to the
Gateway
Configuration
Screens
If you have connected your Gateway and computers together but cannot
browse to the Gateway configuration screens, check the following:
■ Confirm that the physical connection between your computer and the
Gateway is OK, and that the link status LEDs on the Gateway and NIC
are illuminated and indicating the same speed (10Mbps or 100Mbps).
Some NICs do not have status LEDs, in which case a diagnostic
program may be available that can give you this information.
■ Ensure that you have configured your computer as described in
Chapter 3
, Setting Up Your Computers. Restart your computer while it
is connected to the Gateway to ensure that your computer receives an
IP address.
■ When entering the address of the Gateway into your web browser,
ensure that you use the full URL including the http:// prefix (e.g.
http://192.168.1.1).
■ If you cannot browse to the Gateway, use the winipcfg utility in
Windows 95/98/ME to verify that your computer has received the
correct address information from the Gateway. From the Start menu,