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4. Troubleshooting
Problem or Symptom Possible Solution
I cannot connect to a paired
device that is listed in Entire
Bluetooth Neighborhood.
• Check to see if the device is turned on, in range,
and in Discoverable mode (refer to the manual
that came with the device for instructions for
making the device discoverable). Devices that you
have paired with are listed in Entire Bluetooth
Neighborhood regardless of whether they are
turned on, in range, or in Discoverable mode.
• Check to see if the device Bluetooth radio is
turned on (refer to the manual that came with the
device for instructions). If the other device is a
Bluetooth computer, check the appearance of the
Bluetooth icon in the notification area.
• If you have connected a Bluetooth device with
another Bluetooth device besides this computer
(for example, connecting a headset with a cellular
phone), you must delete the existing connection to
this computer, and then re-create the connection.
The device I want to connect to
is not listed in Entire Bluetooth
Neighborhood.
• Check to see if the device is turned on, in range,
and in Discoverable mode.
I cannot print to the Bluetooth
printer from this computer.
• If you have printed to the printer before, verify that
the printer is in range, is turned on, is not
malfunctioning, and is still paired with this
computer.
• If you have not printed to the printer before, did
you install the printer? If not, install the printer
according to the instructions provided in this
manual. If you did install the printer, verify that the
procedure you followed matches the instructions.
I cannot print from another
Bluetooth computer to a
standard printer that is
physically connected to this
computer.
• If you have printed to the printer before, verify that
you are in range of and paired with this computer,
that both the printer and this computer are
powered on, that the printer is not malfunctioning,
and that the printer is the default printer for this
computer.