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Technical Support
After reading this User Guide, if you need additional assistance with this product,
please contact Aleratec Technical Support. Our technical staff will be happy to assist
you, but they may need your help to better assist you.
Contacting support without all the necessary information can be both time
consuming and frustrating. Therefore, please try to have the following information
ready before calling:
Part Number - the part number is located on the bottom of the HDD PortaCruiser.1.
Serial Number - the serial number is located on the back of the HDD PortaCruiser.2.
Troubles/symptoms - please provide enough information about the issue so our 3.
technical staff can accurately diagnose it.
Technical Support Addresses and Phone Numbers
By e-mail: X support@aleratec.com
By Telephone: X 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacic Time,
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your Aleratec product.
Access is available 24 hours a day, 365 days a year, via: X
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483